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Will not honor their warranty

Element Electronics - Will not honor their warranty
Element Electronics - Will not honor their warranty
Bought a 50 inch Roku tv in Nov of 2021. Registered it per their instructions to get two year warranty. Company sends two emails asking for me to review their product within 10 days of registering. Fast forward 13 months. TV craps out - display works intermittently....
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ID
#4296329 Review #4296329 is a subjective opinion of poster.
Pros
  • Good when it worked
Cons
  • Warranty coverage
  • Durability
Loss
$334
Preferred solution
Full refund

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New Reviewer

Fraudulent advertising

Update by user Jan 24, 2023

I did waste a bunch of time and gas contacting customer service, their website, the site and online help was useless and not understandable, the phone help made it clear they were fraudulent and discriminatory.

Original review posted by user Jan 24, 2023
company refused to register my product for extended warranty because I do not have a smart phone. Product was returned. This is discrimination and fraud and the tv was defective anyway. I have proof but this site refused to accept my file no matter how many ways I tried so not wasting more time on this or this useless "consumer" site

User's recommendation: just say no to element and discrimination.

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ID
#4320024 Review #4320024 is a subjective opinion of poster.
Loss
$10

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New Reviewer

Bad tv and policies

ianyy other barandI bought a roku TV, company would not let me register it for the extended warranty because I do not have a smart phone, I wasted hours on the computer and phone over that. Didn't need to anyway since the thing was defective. I would keep flipping back...
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ID
#4319979 Review #4319979 is a subjective opinion of poster.
Location
Clatskanie, Oregon

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New Reviewer

Cannot registrr my tv

Element Electronics - Cannot registrr my tv
Says my reciet is not for tv is not any good, I even put the serial number from back of tv with everything they ask for

User's recommendation: Nothing.

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ID
#4242228 Review #4242228 is a subjective opinion of poster.
Cons
  • Need to register and cannot finish
Preferred solution
Nothing, tv to be regisred0

Was asked for one.