Element Electronics Reviews

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I purchased a new 40 inch "digital" Element HD TV and found out that it won't receive a signal without adding a converter. Support says it isn't built with the digital qam tuner. Why does it say it is a digital TV. It says right on the instruction manual that it is a...
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40 comments
#1739883

The problem i over the air digital is different than what the cable companies use. You need a more expensive dual tuner TV, but still there is slight differences in encoding that may still cause issues,.

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ID
#570385 Review #570385 is a subjective opinion of poster.
Product
Element Electronics Tv
Reason of review
Damaged or defective
New Reviewer

Color went out

The color went out on my TV im very upset I havent even had this TV for a year and its no color Im upset I cant watch TV
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ID
#2971037 Review #2971037 is a subjective opinion of poster.
Pros
  • No customer service
Cons
  • Color
Loss
$890
Preferred solution
Let the company propose a solution
New Reviewer

Need a remote control with numbers

All the numbers and other information on remote from use have been rubbed off and I don't know whether I'm going up or down what channel or any information at all I definitely need a new remote thank you
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1 comment
#2074859

Hi, we would love to get you a replacement remote. Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com. We will ship one out to you right away.

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ID
#2925459 Review #2925459 is a subjective opinion of poster.
Location
Goldsboro, North Carolina
New Reviewer

Set up

1.0
Set up tv E2AA40R why is this so much trouble? Not tech savvy. Why write a hundred characters,? It should just turn on!

User's recommendation: Don't bother.

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1 comment
#2065715

We’re sorry your new TV isn’t performing to your standard and is hard to set up. We’d be happy to see if we can help remedy the situation for you. Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further.

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ID
#2864646 Review #2864646 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Tv was purchased a year and a half ago

2.8
I purchased Model ELEFW328-H on 11-30-19. Now my tv will not power on. I contacted my cable company and they ran a test which showed no errors. Today 8-23-21 I contacted Element Electronics and the rep had me unplug the tv and hold the power button in the back of the tv for 30 seconds, plug it back and try to power on tv. The tv still will not come on and she suggested I take it to a tv repair service, I hate to think I purchased a tv that only lasted for a year and a half and can only use the remote to power on and adjust the volume I can not use the remote to change channels.I guess if I had purchased the extended warranty Element Electronics would have helped me with the repairs.
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1 comment
#2065716

Hi Patricia. Thank you for your review.

We’re sorry you haven’t had a positive experience with your new TV.

We’d love to see if we can help fix the situation. To chat with our Customer Service team about this, email us at customerservice@elementelectronics.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com.

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ID
#2803546 Review #2803546 is a subjective opinion of poster.
Pros
  • Was good when working
Cons
  • Television not even 2 years old
Preferred solution
A technician to come to my home and assess the problem or refer me to a repair store that services Element Electronics
New Reviewer

To get help with TV issue tech did not help me

1.0
I am trying to get this message off my tv that says please run channel auto scan. I scanned several times and messages keeps coming back on
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1 comment
#2065718

We are here to help you. If you would like to discuss your TV’s issues, please email our Customer Support team at customerservice@elementelectronics.com – text us at 888-842-3577 – or chat us www.elementelectronics.com.

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ID
#2756240 Review #2756240 is a subjective opinion of poster.
Location
Berkley, Michigan
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Element Electronics - Turned On TV Only 5 Months After Purchase And An Abstract Image Appeared On The Screen - Permanently!
Element Electronics - Turned On TV Only 5 Months After Purchase And An Abstract Image Appeared On The Screen - Permanently!
Element Electronics - Turned On TV Only 5 Months After Purchase And An Abstract Image Appeared On The Screen - Permanently!
Element Electronics - Turned On TV Only 5 Months After Purchase And An Abstract Image Appeared On The Screen - Permanently!
I sent photos of the defective TV and the 5 month old receipt (as customer service requested), but they said they won't honor the warranty because: "it appears that your product has suffered physical damage." As U can see by the attached pix, that's not the case! Here...
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1 comment
#2065719

We do see in the pictures either something hit is or there was too much pressure applied on the Element TV. If you would like to discuss this further, please email our Customer Support team at customerservice@elementelectronics.com – text us at 888-842-3577 – or chat us www.elementelectronics.com.

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ID
#2742819 Review #2742819 is a subjective opinion of poster.
Cons
  • Warranty not honored
Loss
$87
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Customer Service Sucks

1.0
I have been going back and forth with Element since 7/01/2021 about my 70 inch TV (e4sw7019rku-_rokutv_-_4k_-_smarttv_-_70in). This TV is less than 1 year old. The indicator light blinks but the TV doesn't come on. I have spoken to several reps about this matter and was promised a refund but I have yet to receive it... All they're doing is giving me the run around. Now I'm without my TV and still waiting on my reffund!! If I have to get the media and an attorney involve than so be it because this is the worst and I refuse to be robbed of my hard earned money!! All I've received from Element IS 18 EMAILS!! NO solutions.. The company that they told me to take my TV to no longer worked with Element concerning their electronics.. BUMMER

User's recommendation: Be very cautious when buying an Element Product.

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1 comment
#2065722

Hi Veronica, we are so sorry. This has taken too long.

We will work with accounting and see if we can get this resolved for you right away.

We will be in touch via your case that is on file. Thank you for reaching out so we can make this right for you.

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ID
#2735641 Review #2735641 is a subjective opinion of poster.
Cons
  • Defective
Loss
$649
Preferred solution
Full refund
New Reviewer

Update apps

3.0
Could not use app due to no update on Netflix available. Upset that I can no longer watch Netflix. Unsatisfied.
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1 comment
#2038236

Hi Gina. We can try to assist you with this, please reach out to our Customer Service team by emailing us at customerservice@elementelectronics.com - texting us at 888-842-3577 - chat us www.elementelectronics.com.

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ID
#2689709 Review #2689709 is a subjective opinion of poster.
Pros
  • Highly innovative
Cons
  • Apps are not able to be updated
Loss
$179
Preferred solution
Full refund of $179.00; get the updated Netflix app; and an apology.

This brand of tv only last less than 2 years. Not a good brand at all. Even if I buy a year of warranty it was over. And I wasn’t even compensated fir anything.

This brand doesnt last, not a good brand. I bought mine 2019 and it just stopped working. Resetting didnt do anything. They should have replaced it. Even if I bought warranty, they still wont replace it. Sooo disappointed.

User's recommendation: Not to buy this brand.

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1 comment
#2038239

We are so sorry to hear your TV went out. We don't like to hear this. If you need assistance with anything – please reach out to our Customer Service team by emailing us at customerservice@elementelectronics.com - texting us at 888-842-3577 - chat us www.elementelectronics.com.

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ID
#2684189 Review #2684189 is a subjective opinion of poster.
Location
Fullerton, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
Bought an Element Roku in November of 2019 but just opened it and set it u maybe 4 months ago. Screen flickers in and out and the is so dark I can barely see it. Now they're telling me I need the receipt from 2yrs ago. These people are no good just like their products
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3 comments
#2034277

Our team will be reaching out to you soon. This was a deal at $279.99 and they will issue a refund check.

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#2606201 Review #2606201 is a subjective opinion of poster.
Location
West Point, Georgia
Loss
$270
Preferred solution
Full refund
New Reviewer

TV not showing picture

1.4
Arthur had me to do a power drain and that did not resolve the issue. He informed me that your TVs only last one year and mine is 2 years old. I will take it to a repair shop. I will no longer purchase your products.

User's recommendation: Do not buy their products. The technician told me the TVs are only designed to last 1 year, because they are cheaper. Spend your money on a better product. Pay more up front and have a that lasts 8-10 years. Ridiculous!

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1 comment
#2033137

Hi there, I am sorry to hear of this issue with your Element TV. We get that things happen right outside of warranty period and Element offers a free 1-year warranty.

Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further and see if we cannot find a resolution with you. Please reference that you left a review on this website and we will know this is a special escalation.

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0 0
ID
#2605979 Review #2605979 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Tv does not work

I turn it on with the remote and the blue screen with the word element flashes on for half a second and then the screen is black
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1 comment
#2022240

Hi Chardonnay, sorry to hear the TV is not turning on. We would be happy to trouble shoot this issue with you.

Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further. We are here to help.

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0 0
ID
#2593118 Review #2593118 is a subjective opinion of poster.
Location
Milpitas, California
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.8
Same experience here.. Bought brand new in AZ, at first it was quirky but amazing picture for gaming and movies, 56 inch seemed good for the almost 400 I paid. Then.... The remote being bluetooth seems to work when and if it wants to, I have to keep pairing the sound...
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1 comment
#2019257

Hi Chris, we can help replace your remote to see if that helps. Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further. We are here to help.

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0 0
ID
#2577566 Review #2577566 is a subjective opinion of poster.
Loss
$385
Preferred solution
Let the company propose a solution
New Reviewer

Por que mi tv no coje Netflix ni Youtube.

4.4
No he podido resolverlo..Ya llame a otros probedores y.no pudieron. Ayudarme.Espero que ustedes meden alguna respuesta
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1 comment
#2019258

Hola, estaremos encantados de ayudarte con cualquier problema. Necesitamos más información de usted.

Comuníquese con nuestro equipo en customerservice@elementelectronics.com.com - envíenos un mensaje de texto al 888-842-3577 - o chatee con nosotros en www.elementelectronics.com para discutir el problema más a fondo. Estamos aquí para ayudar.

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ID
#2573237 Review #2573237 is a subjective opinion of poster.
Location
Humphreys, Missouri

My 70" Element TV screen is black, model # E4SW7019RKU

2.5
Had a repair company look at it, because customer service said it is 3 months out of warranty, the repair company said the back lights are bad. They could not find back lights for this TV. Can you fix my tv is my question, it is 15 moths old, or did I waste my money buying this? I have tried unplugging it and waiting and whatever else customer service suggested but nothing helped.

User's recommendation: Will never buy another Element Product.

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1 comment
#2017641

Hi there, I am sorry to hear of the back light issue with the 70" Element Roku TV. We get that things happen right outside of warranty period and Element offers a free 1-year warranty.

Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further and see if we cannot find a resolution with you. Please reference that you left a review on this website and we will know this is a special escalation.

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0 0
ID
#2559444 Review #2559444 is a subjective opinion of poster.
Location
Charleston, West Virginia

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