Benson Njo

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Verified Reviewer

We purchased a e500ac55c, have had a few issues that the service desk helped with.

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All I can say is I am impressed with the service I have received from Arthur. First we had issues with Wifi, I sent an email request for assistance and the next morning Arthur responded with a trouble shooting routine. We had already fixed that issue from internet searches. Then 2 days later there was an HDMI input issue on all 3 ports. Arthur answered the chatt and we were off and running on troubleshooting. Arthur gave me a reboot routine that seemed to do the trick, I watching TV right now!
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Pros:
  • Decent service dept

Preferred solution: nothing, they solved my issues

User's recommendation: Try troubleshooting though chat before loosing patience with the TV.

Hernan V Uhj

Defective TV

Element Electronics - Defective TV
Using my TV once it went blue and then it went black LED lights in the back of the TV blue out its a brand new TV and this is the issue in eight months. How do I send it back so you guys can fix it so I can have a TV that I pay for
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Loss:
$480

Preferred solution: I just want to be fixed it’s brand new

Eugene G Uue

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Verified Reviewer

The part for my antenna that u screw the cable wire into just broke right off and now I can't watch the TV now and all i want is a new TV for the same price and they sent me straight to where u have

In broke off when i was trying to screw it in and then sent me to the membership to join them and never heard anything back from them and all i want is another TV for the same price
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Loss:
$2
Pros:
  • Antenna part broke off

Preferred solution: Another TV for the same price that i paid for my TV

Janet L Cjx

We need are TV fixed part to antenna hook up broke off

TV part for antenna broke off when trying to hook up the antenna coax cable be gentle its a good TV thats all
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Pros:
  • Works great
Cons:
  • Brakes easly

Preferred solution: Would like to get it fixed

User's recommendation: Be careful with these TVs be gentle don’t be ruff when hooking up the antenna coax

Anonymous
map-marker Saginaw, Michigan

Tv display dark

Element Electronics - Tv display dark
Tv Display is dark all of a sudden. I went to settings and upped the brightness its still too dark. Called an emailed the company. No response
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Samuel M Sle

Having trouble connecting a karaoke machine

Havent received an answer yet. Need to know if my tv is a Smart tv. Mod E1AA32N. Also have questions regarding connecting a Karaoke machine. Under USB input I get a screen that says No Device.
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Preferred solution: An answer to my questions

Samuel M Sle

Have received no help so far

Have not received any answers to my questions. I already did that once. Just tell me if this is a Smart Tv
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Jerry C Zoh

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Verified Reviewer

Will not honor their warranty

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Element Electronics - Will not honor their warranty
Element Electronics - Will not honor their warranty - Image 2
Updated by user Feb 13, 2023

So one month later, still nothing. About two weeks ago, I decided to write directly to the president of the company including all of the documentation to make it clear that the TV had been registered and should be covered. You'd think that there would be, at least, a...

Original review Jan 14, 2023
Bought a 50 inch Roku tv in Nov of 2021. Registered it per their instructions to get two year warranty.

Company sends two emails asking for me to review their product within 10 days of registering. Fast forward 13 months. TV craps out - display works intermittently. Reach out to Element for assistance.

Website automatically fills in my contact info and serial number. Then the adventure begins. 13 emails back and forth as Element claims my tv wasnt registered. Denies the claim and, when pressed as to how they got my email address and serial number, all I get are the automaton reply emails.

Looks like Ive learned a $300 lesson but I wont put their trash on my wall again.

Just hope I can save someone else from this nightmare. Stay away.
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Loss:
$334
Pros:
  • Good when it worked
Cons:
  • Durability
  • Warranty coverage

Preferred solution: Full refund

User's recommendation: Run like the wind

June C Gwo

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Verified Reviewer

Never going to purchase this product again

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Customer service cant get a hold of terrible service but on hold while they repeat same two minute wait and never respond
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Loss:
$250

Preferred solution: Apology

User's recommendation: Don’t buy

Citlally Vtg

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Verified Reviewer
| map-marker Lufkin, Texas

Firmware update

They said wait time was 3 min. Then after 6 min on hold said they are experiencing higher than normal wait time and made me leave a message.
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User's recommendation: Don’t buy an element tv

Anonymous
map-marker Philadelphia, Pennsylvania

TV only lasted one Month

Christmas present from our children. We used it in our bedroom, maybe 1 hour a day, if that.

Was not hooked up for us to use it until sometime in January. Contacted customer service, Its now April!! One lie after another. Send the broken tv back we will send you a refurbished replacement.

Doesnt seem right (REFURBISHED). Now there isnt a refurbished replacement in their warehouses anywhere.

Bottom line if you buy an Element TV and it doesnt work after very little use, dont except any help from anyone in Customer Service any time soon. So Im out of a TV and will never know if Ill see another one to replace it.

TERRIBLE TVS and TERRIBLE CUSTOMER SERVICE!

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User's recommendation: Don’t buy ELEMENT TVS.

Samira Fzm

They didn't answer and I really need help

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My Roku TV is on a black screen only, and I could still hear the audio, but I cannot see anything on my TV try to reach customer service and whatever the other one is called and it did not work so I'm going to be suing and these people are going to owe me a lots and lots of money so please call me back or something
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Preferred solution: An answer for my question please

User's recommendation: I do not recommend I do not recommend they do not recommend 1 out of 5 stars

deborah c Wda

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Verified Reviewer

The advertised cost that was totally refundable for customer service for my element tv was not what appeared on my paypal account. It read $56. I will report it to paypal!!!

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I did not get any help from customer service using the 888 telephone number or the chat!!! Don't but any Element products!!!
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Loss:
$50
Cons:
  • No customer support

Preferred solution: Customer assistance

User's recommendation: Don't buy any Element products!!!

lisa h Pob

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Verified Reviewer

Fraudulent advertising

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Updated by user Jan 24, 2023

I did waste a bunch of time and gas contacting customer service, their website, the site and online help was useless and not understandable, the phone help made it clear they were fraudulent and discriminatory.

Original review Jan 24, 2023
company refused to register my product for extended warranty because I do not have a smart phone. Product was returned. This is discrimination and fraud and the tv was defective anyway. I have proof but this site refused to accept my file no matter how many ways I tried so not wasting more time on this or this useless "consumer" site
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Loss:
$10

User's recommendation: just say no to element and discrimination

Greg S Usy

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Verified Reviewer
| map-marker Fair Oaks, California

Can't access manual menu without remote

I need to connect my tv to wifi and I can't access the menu I don't think there's a menu button .I don't know the model but it's the one with the power button in the middle,volume on top n bottom n,n channel sides and it's located on the bottom right corner of the back of the TV
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Anonymous
map-marker Dunedin, Florida

TV only 3 years, it does not work, no help to fix

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I called a few times, long waiting. Asked to leave a call back number, but nobody called back. Finally got chance to talk with someone, but the answer no help at all. So disappoint with the customer service and so disappoint with the product.
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User's recommendation: poor quality product

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