Element Electronics
Element Electronics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Element Electronics has 2.1 star rating based on 401 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Picture, Tv when it worked.
Cons: Poor product and customer service, Poor customer service, Poor product.Recent recommendations regarding this business are as follows: "Try troubleshooting though chat before loosing patience with the TV.", "Be careful with these TVs be gentle don’t be ruff when hooking up the antenna coax", "Don’t buy", "Don’t buy ELEMENT TVS.", "Don’t buy an element tv".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Element Electronics has 2.1 star rating based on 401 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Picture, Tv when it worked.
Cons: Poor product and customer service, Poor customer service, Poor product.Recent recommendations regarding this business are as follows: "Try troubleshooting though chat before loosing patience with the TV.", "Be careful with these TVs be gentle don’t be ruff when hooking up the antenna coax", "Don’t buy", "Don’t buy ELEMENT TVS.", "Don’t buy an element tv".
Most users ask Element Electronics for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWe purchased a e500ac55c, have had a few issues that the service desk helped with.
- Decent service dept
Preferred solution: nothing, they solved my issues
User's recommendation: Try troubleshooting though chat before loosing patience with the TV.
Defective TV
Preferred solution: I just want to be fixed it’s brand new
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe part for my antenna that u screw the cable wire into just broke right off and now I can't watch the TV now and all i want is a new TV for the same price and they sent me straight to where u have
- Antenna part broke off
Preferred solution: Another TV for the same price that i paid for my TV
We need are TV fixed part to antenna hook up broke off
- Works great
- Brakes easly
Preferred solution: Would like to get it fixed
User's recommendation: Be careful with these TVs be gentle don’t be ruff when hooking up the antenna coax
Tv display dark
Having trouble connecting a karaoke machine
Preferred solution: An answer to my questions
Have received no help so far
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not honor their warranty
So one month later, still nothing. About two weeks ago, I decided to write directly to the president of the company including all of the documentation to make it clear that the TV had been registered and should be covered. You'd think that there would be, at least, a...
Company sends two emails asking for me to review their product within 10 days of registering. Fast forward 13 months. TV craps out - display works intermittently. Reach out to Element for assistance.
Website automatically fills in my contact info and serial number. Then the adventure begins. 13 emails back and forth as Element claims my tv wasnt registered. Denies the claim and, when pressed as to how they got my email address and serial number, all I get are the automaton reply emails.
Looks like Ive learned a $300 lesson but I wont put their trash on my wall again.
Just hope I can save someone else from this nightmare. Stay away.
- Good when it worked
- Durability
- Warranty coverage
Preferred solution: Full refund
User's recommendation: Run like the wind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever going to purchase this product again
Preferred solution: Apology
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lufkin, TexasFirmware update
User's recommendation: Don’t buy an element tv
TV only lasted one Month
Christmas present from our children. We used it in our bedroom, maybe 1 hour a day, if that.
Was not hooked up for us to use it until sometime in January. Contacted customer service, Its now April!! One lie after another. Send the broken tv back we will send you a refurbished replacement.
Doesnt seem right (REFURBISHED). Now there isnt a refurbished replacement in their warehouses anywhere.
Bottom line if you buy an Element TV and it doesnt work after very little use, dont except any help from anyone in Customer Service any time soon. So Im out of a TV and will never know if Ill see another one to replace it.
TERRIBLE TVS and TERRIBLE CUSTOMER SERVICE!
User's recommendation: Don’t buy ELEMENT TVS.
They didn't answer and I really need help
Preferred solution: An answer for my question please
User's recommendation: I do not recommend I do not recommend they do not recommend 1 out of 5 stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe advertised cost that was totally refundable for customer service for my element tv was not what appeared on my paypal account. It read $56. I will report it to paypal!!!
- No customer support
Preferred solution: Customer assistance
User's recommendation: Don't buy any Element products!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent advertising
I did waste a bunch of time and gas contacting customer service, their website, the site and online help was useless and not understandable, the phone help made it clear they were fraudulent and discriminatory.
User's recommendation: just say no to element and discrimination
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fair Oaks, CaliforniaCan't access manual menu without remote
TV only 3 years, it does not work, no help to fix
User's recommendation: poor quality product
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