Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
1 comment

Ipurchased a 32" television less than a year, around 11months the color went out and the tv began to make a humming sound in addition to having lines across the screen.I contacted Element and was instructed to do trouble shooting by disconnecting it from the cable, attempt to reset the tv, taking pictures of the front of the tv while on, pictures of the back to show model and serial number, and a picture of the original receipt.

I'm Now over two weeks into trying to resolve this matter. Two days ago, I was told to connect it to another device to see if there was a change in the picture, to which the was none. I've sent and received over 15 emails telling me things to do which I've done everything they requested. I've spoken to 7 different persons including what was supposed to be managers/supervisors.

To this day nothing has been done to resolve the master. The warranty will expire in five more days but I purchased an extended warranty at the time of purchase. This has proven to be a very horrible experience. I don't recommend anyone purchase their products.

I'm filling acomplaint with BBB today and forwarding all communications I've had to my attorney to get the matter resolved.

Element has the worst product on the market and customer service will give you the run around with out give honest direct answers.

This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $200. The author is overall dissatisfied with Element Electronics and uploaded picture s. The most disappointing about element electronics tv from Element Electronics was quality of customer service and how they honored the warranty and honoring of warranty , but reviewer liked initial purchase. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Element Electronics.

Check out the best and the worst companies in Appliances and Electronics category for more informed decision or compare Element Electronics to other companies on our site.

Had an Experience with Element Electronics?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1165033

All the TVs fail within 15 months because of a defective capacitor on the main board. Nothing they suggest works, they are just jerking you around. Sue them like I am.

You May Also Like

Element Electronics - Excellent Element 50" Full HD 1080P LCD HDTV Element Electronics "I really like this TV. I have owned it for bout 1 year now. The thing was an impulse buy when my Samsung died on me. Didn't know what to..." Read more Element Electronics - TV SHUTS OFF AFTER 5 SECONDS Element Electronics "I bought the Element 65 inch smart tv with wifi after saving for my super bowl party. I had the tv delivered to my freight forwarder and it was shipped..." Read more Element Electronics 50 Inch Tv Review from Cheboygan, Michigan Element Electronics "It's so funny, we just bought a 50" for $368 and my fiancé was reading on the Walmart website on the way home all these positive comments about the color..." Read more Element Electronics - DO NOT BUY ELEMENT TV Element Electronics "On 9-5-2014 I purchased a 40” LED television made by Element Electronics at Target in Bridgewater, NJ for $299.99 + tax, took it home, and the television worked fine until..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more