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Customer service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

Bought a 32" December 2015 for when My daughters visit and put it in their room. Less than a month later, and used two (2) week ends, had vertical color lines on right side of screen (daughters didn't tell Me).

Called for warranty after I had it 8 months - had to send pictures of TV, model and serial number, receipt and TV on showing the lines. Then they wanted Me to disposed of it at a recycling center and send them a picture of that receipt. No recycling center within an hour or more of Me. I don't get out much being a disabled Veteran and that would have been too much to handle.

So then they wanted pictures of it in a dumpster. Long story short, they finally approved a refund Sept 23 and I'm still waiting for that check 9 weeks later.

The excuse I get is they don't have any checks!?!?. Bet the employees are getting paid.

Product or Service Mentioned: Element Electronics Tv.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Poor customer service, Tv made with poor qulity.

Company wrote 0 public responses to the review from Nov 29, 2016.
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