Product: Element Electronics Customer Care Clear all filters (7 of 7 reviews match)
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Element Electronics - Customer care does not care and disrespectful

Called customer support who is just reading a script and don't know what really is going on. Also very disrespectful and blamed us for not texting the TV in the store... In America we don't test the TVs in the store...so that's really stupid. Asked for the manager and the agent denied our request. Very unprofessional and not very helpful.
2.0
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Element Electronics Customer Care
#1175000
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I asked for the make number on the TV screen not entire TV...Which should be information accessable to the consumer(me)... After going back and fourth with the representative they said that their department did not have access to the information i needed. Which is...
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1.0
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Element Electronics Customer Care
#1166367
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Did not help when initially contacted.Have been unable to connect with them a 2nd time. Cannot get wifi or T Mobile hot spot to get the tv to get Netflix. Waiting for Element to get back with us takes too long and when they finally do call, we are immediately...
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h.kitchener
h.kitchener

Don't worry---by the time you ever get thru to Element the telly will most likely break anyway, given the utter unreliability of their sets. Best to buy a name brand telly lik...

1.8
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Element Electronics Customer Care
I didn't like
  • Poor customer service
#1137819
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Element Electronics - Call service not well

I was on the line for 15 mins and no one picked up so i just went on call list and no call back as of now.
3.7
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Element Electronics Customer Care
#1137433
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I called your customer service to find out why my TV would not turn on.I completely understand people being busy, so after being on hold for 30 minutes, the customer service agent said he couldn't hear me for the feedback, would I please hang up and call back. I did so...
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3.4
Winnsboro, South Carolina
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Element Electronics Customer Care
I liked
  • Quality is great except for the on and off control
#1097672
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Element Electronics Customer Care Review

So i brought 2 32" television from walmart, contacted element they told me there is nothing they can do. I will never but this off brand bs, instead i will pay extra for better service and customer service. The customer service suck, when you call they sound like robots. This company sucks like a prositute sucking ***.
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Element Electronics Customer Care
#1002414
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Element Electronics Customer Care Review

Terrible customer service. Been trying to get 4 screws to mount tv to stand. They charge $5 to replace. But give incorrect phone number to place order. Will be last tv i buy of this company
2.3
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Ease of Use
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Style and Design
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Element Electronics Customer Care
#971617
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