Product: Element Electronics Customer Care Clear all filters (0 of 13 reviews match)
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There is a Gentelman by the name Richard walk me through the issues i had he stayed on the phone with me until i got it right after conversating with a few other customer service helpers that would not ake the time or even lesson to the issue i was having which was so...
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IdealisticPigeon
IdealisticPigeon

Just want my issue fixed . my TV will not power up. Just want an exchange for another one please don't send me a refurbished one.Thank you.

4.4
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Element Electronics Customer Care
#1306697
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Element Electronics - Customer Care Review

*** AWFUL AMD HORRIBLE AND HAVE NO CLUE AND CANT UNDERSTAND A WORD I SAID AND HUNG UP ON ME AND GOT MY NUMBER TO CALL BACK AND NEVER DID!!! PISSED IS CORRECT, BUT NOT WITH CONSUMER JUST THIS FAKE *** COMPANY!!!
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Element Electronics Customer Care
#1217494
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Element Electronics - Disconnected

I was disconnected in the middle of a support call due to my TV shutting off and freezing with a colored screen. I never received a call back. What's the use of getting the phone nuber ir you arr not going to return the call?
1.4
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Element Electronics Customer Care
#1207303
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Element Electronics - RUDE & INCOMPETENT

Extremely rude & foreign customer service. Could not understand woman i spoke with. Repeatedly had me troubleshoot a broken tv. Will return my product & buy a different brand.
1.0
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Element Electronics Customer Care
#1205848
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Element Electronics - Help garantia

Element Electronics - Help garantia
Numero de caso 660016 nesecito ayuda porque llamo y no han podido ayudarme en la llamada no hablan español
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Element Electronics Customer Care
#1203817
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Element Electronics - I just want to talk to a live customer service representativ

We bought an element TV a year ago Christmas time the voice went out of it my old ladies been trying to get ahold of you guys and nobody return phone calls I bought the extra plan extended warranty I just want to get this issue taken care of
1.3
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Element Electronics Customer Care
#1187274
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Element Electronics - Customer care does not care and disrespectful

Called customer support who is just reading a script and don't know what really is going on. Also very disrespectful and blamed us for not texting the TV in the store... In America we don't test the TVs in the store...so that's really stupid. Asked for the manager and the agent denied our request. Very unprofessional and not very helpful.
2.0
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Element Electronics Customer Care
#1175000
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I asked for the make number on the TV screen not entire TV...Which should be information accessable to the consumer(me)... After going back and fourth with the representative they said that their department did not have access to the information i needed. Which is...
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1.0
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Element Electronics Customer Care
#1166367
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Did not help when initially contacted.Have been unable to connect with them a 2nd time. Cannot get wifi or T Mobile hot spot to get the tv to get Netflix. Waiting for Element to get back with us takes too long and when they finally do call, we are immediately...
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h.kitchener
h.kitchener

Don't worry---by the time you ever get thru to Element the telly will most likely break anyway, given the utter unreliability of their sets. Best to buy a name brand telly lik...

1.8
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Element Electronics Customer Care
I didn't like
  • Customer service
#1137819
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Element Electronics - Call service not well

I was on the line for 15 mins and no one picked up so i just went on call list and no call back as of now.
3.7
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Element Electronics Customer Care
#1137433
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