392 US-321 BYP, Winnsboro, SC 29180, USA
Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
0 comments

My TV HDMI wouldn't work and I sent it back. They said it could take 2 weeks to resolve my issue so I bought another TV.

The next day the said my TV was shipped to me. I told them what I had done and asked them if I could send it back. It is now sitting in a closet, still in the box, awaiting an answer. It shouldn't take a week or more to answer but apparently it does.

this is not the way a business should be ran and it definitely is not the way to treat a customer that has jumped through all they're hoops and has done everything that has been asked of them. They can stick it as far as I'm concerned.

Product or Service Mentioned: Element Electronics Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $89.

Preferred solution: Full refund.

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