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Contact Element Electronics Customer Service

Element Electronics Phone Numbers and Emails

Toll-Free Number:

  • (888) 842-3577
    U.S. customers
Call customer service

Customer Service:

  • (888) 670-6818
    Canadian French Customers

Element Electronics Email:

Customer Service
Send Message
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How to Contact Element Electronics?

Most Popular Number:

(888) 842-3577
U.S. customers
Total calls: 2 363 Issues resolved: 73 Last call: May 20, 2025
author avatar
PissedConsumer Reporter

Element Electronics customer service phone number is 888-842-3577. This is a toll-free line for US customers. The support line for Canadian French customers is 888-670-6818. Element Electronics support agents are always ready to assist you with available products, order management and billing, shipping and delivery, tell you more about discounts and special offers, and more. If you choose to contact Element Electronics customer care via phone, make sure to have your full name, phone number and email ready so that the company representative can locate you in the database. The least busy day to call the company is Saturday while Mondays usually have a high volume of calls.

In case of non-urgent issues and inquiries, customers can reach out to the company via email. Element Electronics email is customerservice@elementelectronics.com. For more convenience, customers can submit their messages directly on the Element Electronics website.

Element Electronics headquarters is located in South Carolina. Element Electronics corporate address is Element Electronics, 392 US Highway 321 Byp N, Winnsboro, South Carolina 29180, United States. Feel free to send your letters and documents to this address if you need to reach out to the company via regular mail. Besides its main office, Element Electronics has additional branches in Minnesota and Arkansas.

Element Electronics website allows reaching out to the support team via live chat and via online inquiry form. If you want to fill out the form, click the “Contact Us” button in the top right corner of the page and then select the reason for your inquiry (choose from support, general, media and retailer inquiries). After that, fill out an online form and submit your message.
To activate Element Electronics live chat, click the chat icon in the lower right corner of the page.

Element Electronics Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Element Electronics Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Element Electronics is 8888423577. 91% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 6 minutes.

  • Be prepared for the call as Element Electronics may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Element Electronics Website:

Element Electronics Help Center:

Corporate Office Address:

Element Electronics
392 US Highway 321 Byp N
Winnsboro, South Carolina 29180
United States

Fax:

(952) 697-0037

Element Electronics Customer Service Reviews

1.7 / 5
Poor
Tasneem Qck
I feel like the tv is a piece of *** it’s only 2 weeks old
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Wont buy another element tv its only 2 weeks old cant turn it on with remotes it will change channels and turn off but not on

Yareliz Ccc
Never got a call back called early this morning and now it's 5:00 p.m.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Called early in the morning never got a call back it is now 5:00 p.m.
Not a real happy camper about that

How Good is Element Electronics's Customer Service?

William Y Okr
William Y Okr
Feels Disappointed | Oct 08, 2024

Never answered my question.

Read full quote
Ahaan Rpd
Ahaan Rpd
Feels Disappointed | May 04, 2023

No one reached out to me. I was able to solve the problem myself

Read full quote
Miyoshia N
Miyoshia N
Feels Disappointed | Jan 05, 2023

Wanted to talk someone but didnt

Read full quote
Deborah F Cdh
Deborah F Cdh
Feels Disappointed | Dec 30, 2022

Would never do it again, product is great, custo.er service sucks

Read full quote

Summary of Element Electronics Customer Service Calls

3.3K TOTAL
CALLS
05:18 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Element Electronics?

Product/ Service Question:

  • “Remote not working. I changed the batteries but still not working”
  • “Remote doesn't work anymore. I tried changing the batteries but it still doesn't work.”
  • “Tech support”

Request for Information Question:

  • “Tv keeping update for 5 hrs”
  • “How to run channel auto scan”
  • “I need to talk to someone”

Return/ Replace Question:

  • “About to return both brand you dumb tvs cause they will not connect to my perfect wifi I have reset everything 10 times now what a joke!”
  • “Order replacement remote”
  • “Replace legs”

Shipping and Delivery Question:

  • “Screw size”
  • “My local cgannels are not coming in”
  • “Unable to get the TV to work”

Account Question:

  • “Can't unlock channel lock on tv”
  • “Tv seems to be locked”
  • “I wanna put new email and password for my Roku account”

Website/ Application Question:

  • “TV won't let me download my apps”
  • “I am trying to download apps on my element smart tv”
  • “Installation”

Staff Question:

  • “No service after auto scan”
  • “Pricing for service call to my house”
  • “To start new service”

Activation/ Cancellation Question:

  • “Activate my tv”
  • “Tv won't activate”
  • “To get a code to activate TV”

Refund Question:

  • “Refund”

Employment Question:

  • “Employment”
  • “Element ELEFW248 24" 720p 60Hz LED HDTV”

Cards Question:

  • “Trying to get my tv fixed. You ask for credit card info and I gave it to you but my credit card companies declined as a fraudulent charge”

Other Question:

  • “Register a clothes washer”
  • “Volume”
  • “TV Problem”

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