Contact Element Electronics Customer Service
How to Reach a Person at Element Electronics
Verified Contact Information
Toll-Free Number:
-
1-888-842-3577U.S. customers
Customer Service:
-
1-888-670-6818Canadian French Customers
Customer Service:
customerservice@elementelectronics.com
Element Electronics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Element Electronics Phone Number
1 (888) 842-3577
Average Hold Time
00:02:03
Average Calls duration
6 minutes
Most Popular Element Electronics Email Address
customerservice@elementelectronics.com
Element Electronics Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Element Electronics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Element Electronics Phone Number | 1 (888) 842-3577 |
| Average Hold Time | 00:02:03 |
| Average Calls duration | 6 minutes |
| Most Popular Element Electronics Email Address | customerservice@elementelectronics.com |
| Element Electronics Live Agent Availability | 20% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Product/ service, request for information and return/ replace |
| Customer Effort Score | High Effort |
| Prepare before the call to Element Electronics | First and last name, email or phone number |
Contact Information
Element Electronics Website:
Element Electronics Help Center:
Corporate Office Address:
Element Electronics
392 US Highway 321 Byp N
Winnsboro,
South Carolina
29180
United States
Fax:
(952) 697-0037
Summary of Element Electronics Customer Service Calls
3.5K
TOTAL
CALLS
CALLS
05:16
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Element Electronics?
Product/ Service Question:
- “Technical support”
- “My tv come on but I can’t watch anything cause my remote want work I lost the original one I got a replacement remote but I still can’t get pass the pair the remote part”
- “No signal on tv cant use hdmi mode”
Request for Information Question:
- “Help with set up”
- “How to set up TV for antenna”
- “I have a question about putting a refrigerator in a garage”
Return/ Replace Question:
- “Compatible replacement remote controllers”
- “About to return both brand you dumb tvs cause they will not connect to my perfect wifi I have reset everything 10 times now what a joke!”
- “Order replacement remote”
Shipping and Delivery Question:
- “Have NOT received my paid for part!”
- “Screw size”
- “My local cgannels are not coming in”
Account Question:
- “Can't unlock channel lock on tv”
- “Can’t unlock tv”
- “To see what a code is for a universal remote for a Element TV”
Website/ Application Question:
- “I can't download any apps on my TV”
- “Can’t download apps”
- “TV won't let me download my apps”
Activation/ Cancellation Question:
- “Activation code”
- “Someone put my TV remote to Bluetooth to activate my TV and it was never on Bluetooth to activate it. I never use Bluetooth and anything I was looking at TV one night and I realized when I went in the settings the Bluetooth was on so I turned the Blu”
- “I want to cancel my order”
Staff Question:
- “No service after auto scan”
- “Pricing for service call to my house”
- “To start new service”
Refund Question:
- “Refund”
Employment Question:
- “Employment”
- “Element ELEFW248 24" 720p 60Hz LED HDTV”
Payments and Charges Question:
- “Payment”
Cards Question:
- “Trying to get my tv fixed. You ask for credit card info and I gave it to you but my credit card companies declined as a fraudulent charge”
Other Question:
- “Payed for a part i haven't recieved”
- “For some apparent reason someone put my remote on Bluetooth to operate my television and my TV was never set up with Bluetooth to run it so when I realized the Bluetooth was on on my TV when I turn the Bluetooth off all of a sudden I can't use my rem”
- “Tv is pos”
Compare Element Electronics Customer Service To
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Element Electronics